Q. What are the ride prices?
A. Adults: $14 Children: $10. ALL passengers, including infants, require a ticket to board the train. We offer a discount for groups of 25 or more. No other discounts are offered (ie: Senior Citizen, military etc.).
Q. I ordered tickets but did not receive my tickets?
A. Some e-mail services catch our ticket e-mails in their spam system, so we suggest you look in your spam/junk folder for them. If you do not see them there please contact us via e-mail or phone.
Q. Can I get a refund of my purchase if I can not use my tickets
A. We do offer refunds if we are notified by e-mail no less than 24 hours before the trains departure.
Q. If I get lost getting to the station on the day of the trip what should I do?
A. Our web site has a link to instructions on how to get to each station which can be accessed through most smart phones. You can also call our main number, 973-238-0555, which we will have access to answer throughout the day of the trains.
Q. How early should I arrive?
A. Due to the time required to park, walk to the station and locate your assigned car we strongly suggest you arrive at least 15 minutes early.
Are seats assigned?
Tickets are assigned by railroad car. Seating within that car is open and groups wishing to sit together should arrive early to ensure they are at the head of the boarding line for their car. If you wish to be certain that your group will all be in the SAME CAR, please purchase all tickets for your group at the same time. We strongly suggest large groups should arrive at least 20 minutes early to ensure being able to sit together.
Q. Do you return to the same station where you left from?
A. Yes, the rides return to their departure location.
Q. How long is the ride?
A. It may vary slightly by departure location. Wayne: ~60 minutes, Glen Rock: ~60 minutes.
Q. Are there restrooms on the train?
A. All rides are run on NJ Transit which uses modern passenger cars; Some Cars are restroom equipped. Again, not every car will have a restroom.
Are there any differences between cars on the train?
All cars are basically the same with the exception of the handicapped and rest room cars. Regardless of the car chosen we strive to deliver the same experience to all passengers.
Is the event handicapped accessible?
Many stations are equipped with high level platforms but some have a short wheelchair ramp at one end of the platform. All of these stations are marked with the ADA standard wheelchair icon (on the previous page). Please arrive no less that 20 minutes prior to departure to ensure easy check in. Glen Rock has only a short ramp requiring that car number 6 will be used for wheel chair access, while Wayne has a full high level platform allowing for wheel chair access to cars 2 through 5.
Are strollers permitted?
Strollers are welcome on the train, but are NOT permitted to be stored in the aisles while the train is in motion. This is a NJ public safety law. Stroller stowage can be on the overhead racks or behind fixed seats.
Do the cars have heat and air conditioning?
NJ Transit supplies us with modern climate controlled cars allowing for a comfortable ride regardless of the weather outside. We recommend you dress appropriately for the weather of the day as you will need to walk to and from your cars and likely have time you will be waiting on the platform for the train to arrive.
Q. Is there a charge for babies riding the train with their older siblings?
A. ALL passengers, including infants, require a ticket to board the train.
Q. Are any of the rail cars historic?
A. No. Easter Bunny Trains are run on NJ Transit rail lines using NJ Transit modern (1990's to present) equipment.
Are trips canceled due to weather?
Train rides will run rain, snow, sleet or shine. Trains will not run if the Governor of NJ declares a weather state of emergency or NJ Transit (railroad) determines it cannot safely operate the trains.
Page created October, 2011
updated on May 8, 2014